When checking in at IAH, the employees driving the AA desk ended up all chatting and discussing getaway. They seem annoyed that we had countless luggage. The extra do the job was acquiring of their way. This was not the way I expected to begin my trip.
I had some extremely constructive guidance to give them to prevent this Later on, but was unable to determine contact with them.
I obtained a promo in the mail from American Airlines in reference to fast tracking to elite position. Once i tried to log on to the Web page while in the promo I couldn't obtain it (aa.
I'm so impressed by Tracy Miller in the reservations department. I accidentally booked a flight to the wrong place and was freaking out, and she or he labored with me to don't just get me to the right destination but also discovered exactly the same price.
This was totally unfair to me- I paid to get a seat and bought 1/two seat, I compensated additional for “additional home†and got no room. This was a really unpleasant expertise for me.
Had an internet based reservation established to go and when seeking to post it told me to start out about – I known as a agent immediately and said they may see the value I was quoted but when refreshed when up $120 – Challenging to believe that they'd not stand by what they could see on the internet – I ended up being forced to shell out the extra $a hundred and twenty due to the fact I needed All those exact flights – once again not easy to believe they might not stand beside the net price – incredibly costly
consumer service agent in the “know-howâ€/Website crew named lisa really HUNG UP on me when i was chatting. i’ve by no means had this type of poor working experience just before. she was particularly impolite right before hanging up.
On our last journey the leg with the journey from lax to Dallas was the worst I’ve ever experienced .The seating was so tight I could not browse a journal mainly because of the tightness with the seating I feel the plane was an A 320 ,you should contact me you will discover a pair matters with regards to the service generally,thank you, Brian Galbally
I have already been an AA shopper for over twenty five a long time. Your service happens to be disappointing to convey the the very least. It really is in all regions of service from check in to , tavel to baggage handling.
A company affiliate and I traveled back from Punta Cana, DR on flight 1629 from a business trip previous Friday (two/5/16) after which you can on to Dallas by using flight 207. After arriving back again into Dallas and retrieving our baggage, we discovered a solid odor on the suitcases after which you can about the contents inside of, the offensive “musty†scent permeated almost everything and on some merchandise it’s doubtful the odor could be taken off.
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The whole reverse is your worker Liibide (sorry I didn’t get the spelling of his title). I wait to contact him a Consumer Service Rep. He did help me with a few difficulties I'd on my outgoing flight but fundamentally was of no help in any respect with my return flight.
When we concluded experiencing Immigration and Customs and baggage and we experienced Terrific issue acquiring the ONE AA Shopper Service one that was incredibly hard to cope with in terms of the preparations to the night and following early morning. We figured out that there were no resort rooms available. At eleven.forty five pm he lastly gave us a voucher for that 9AM flight the subsequent morning in addition to a $12 voucher for foods.
My husband and I flew from Palm Springs to Ft. Myers Florida, to the return vacation, flight 2233 from link Dallas, my husband Rick Barnes was Minimize really badly by anything while in the seat when he set our baggage during the overhead compartment. We known as the Hostess and even though blood was gushing out from the wound, he was presented a band help to include the five inch gash in his leg. We have been explained to that after Anyone boarded, the hostess would return with the primary support kit and would have to produce a report.